HELLO.
I'm Shahedul Islam
Customer focused IT and business professional with hands on experience across client relations, sales support, technical support, and hosting operations.
Experienced in working directly with clients, understanding their requirements, resolving complex issues, and coordinating with internal teams to deliver effective solutions.
Combines technical knowledge with strong communication and relationship management abilities, with a growing focus on business administration, customer experience, and operational excellence.
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Client Relations Coordinator
Amar Hoster
- ▹ Serve as a primary point of contact for clients, understanding requirements.
- ▹ Coordinate with technical and operational teams to resolve issues efficiently.
- ▹ Manage customer concerns providing clear, professional communication.
- ▹ Contribute to day-to-day service operations and follow-through.
Sales Support
BDIX HOST
- ▹ Supported sales process by responding to inquiries and identifying requirements.
- ▹ Assisted in preparing proposals, service information, and solutions.
- ▹ Acted as a communication bridge between customers and technical teams.
- ▹ Developed practical experience in customer communication.
Bachelor of Business Administration (BBA)
Currently PursuingFareast International University
Higher Secondary Certificate (HSC)
2024Chaumuhani Government Saleh Ahmed College
Secondary School Certificate (SSC)
2022Siraj Uddin Sarker Vidyaniketan & College